FAQs
How can I contact AnthonySNT?
You can email us at anthonysnt@pm.me where our customer support team will be happy to assist you with your inquiries about Scenes From A Memory, The SNT Podcast, or merchandise.
Do you ship worldwide?
Yes, we proudly ship to most countries around the world.
Where do you ship from?
Books purchased are fulfilled and shipped by Amazon. Merchandise (coming soon) will be produced and shipped by our trusted print-on-demand partners. As a result, your orders may ship from different locations depending on your region and the product ordered.
Can I change or cancel my order?
Orders are processed quickly by our fulfillment partners to ensure timely delivery. As such, we cannot guarantee changes or cancellations after your order is placed. For books, please refer to Amazon’s policies. For merchandise, you may contact us, and we’ll direct you to the appropriate service team.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments through our trusted partners.
When will my order be processed?
Books: Orders for Scenes From A Memory are processed and shipped directly by Amazon. Processing times will vary based on their platform and policies.
Merchandise: Orders will be processed within 1-3 business days by our print-on-demand partners. Please note that production times may vary depending on the item and location.
How long will it take to receive my order?
Books: Delivery times for Scenes From A Memory depend on Amazon’s shipping options at checkout.
Merchandise: Delivery typically takes 2-4 weeks due to production and shipping times. Please allow additional time during holidays or high-demand periods.
What if I don't receive my order?
Books: If you experience any issues with your book order, please contact Amazon support directly.
Merchandise: If your order does not arrive within 30 days of shipping, please email us at anthonysnt@pm.me, and we’ll assist in resolving the issue with our print-on-demand partners.
Will I be charged customs or taxes?
The prices displayed on our site are tax-free in US Dollars. You may be liable to pay customs duties and taxes once your order arrives at its final destination. These charges are determined by your local customs office and are your responsibility.
We are not responsible for delays caused by customs or for paying import duties and taxes. For details, please contact your local customs office.
How do I return an item?
Books: For returns of Scenes From A Memory, please follow Amazon’s return process.
Merchandise: As our merchandise is made-to-order, returns are only accepted in cases of defects or incorrect items. Please email anthonysnt@pm.me with your order details and photos of the item(s) received, and we’ll work with our partners to resolve the issue.
What if the item(s) I received are defective/incorrect/damaged?
If you receive merchandise that is defective, damaged, or incorrect, please email anthonysnt@pm.me with the following information:
- Your order number
- Photographs of the item(s)
- A description of the issue
We’ll ensure that your case is handled promptly and fairly by our fulfillment partners.
When will I receive my refund?
Refunds for books are handled directly by Amazon according to their policies.
For merchandise, refunds will be processed back to your original payment method by our fulfillment partners once the issue is resolved. Refund processing times may vary based on your payment provider.
If you have further questions about refunds, please contact your bank or payment provider for more details.